The booking form and these terms and conditions, form an integral part of the booking contract and there will be no variation unless accepted in writing by both parties. 

• The following terms and conditions are set out to help all parties be aware of and clear about the services provided for their wedding day and the responsibilities of all parties involved. Weddings are filmed as they happen with no retakes normally possible. It is this spontaneity that makes them so special and memorable. 
• We agree to allow all footage recorded on your wedding day (minus any footage of children under the age of 16 that are made known to Two Towers Media) to be used by Two Towers Media in any future marketing campaigns.
• Two Towers Media will complete the production of the final video together with any extras ordered, if applicable, within 6 weeks of the wedding date.
• The balance of the amount due will become payable 6 weeks before the wedding date. 
• All dates are not secured until a booking fee of £50 is payed. This is non-refundable.

Cancellation

• All cancellations must be in writing (email or letter).
• All booking fees are non-refundable and non-transferable.
• In the event of a postponement or cancellation. The following refund policy applies after full payment has been made.

            4 - 6 weeks 50% of the balance will be refunded.

            2 - 4 weeks 25% of the balance will be refunded.

            0 - 2 weeks 10% of the balance will be refunded. 

• Should, for whatever reason, we (Two Towers Media) need to cancel there will be a full refund of all monies paid which is the limit of any liability on the part of Two Towers Media.
• If government impose restrictions do not allowing your wedding to go ahead, we will transfer your booking fee to a new date if we available.
• If you do change your date and there are no government restrictions in place you many incur a price increase depending on what is displayed on the website, this may differ from what you were quoted.

Filming 

• It is your responsibility to obtain any permissions, licences and pay any fees to any venues/locations or entertainers/musicians performing, where filming will take place (if applicable).
• Unless you advise us otherwise, we will assume all persons attending the wedding have consented to being filmed. 
• We respect the wishes and regulations of anyone officiating at the wedding ceremony which may limit where we position cameras and other equipment. There may be other restrictions such as a limit to movement around the venue or certain parts of the ceremony which we are not allowed to film. 
• We make every effort to produce a quality film and ensure all our equipment is of the highest quality and regularly maintained. We employ several back-up strategies for sound and vision however, we cannot be held responsible for any lighting, sound or interference issues caused by circumstances outside our control. This includes camera/equipment failure, adverse lighting, noise issues and restrictions imposed by venues. 
• We use our professional expertise and discretion to ensure that significant parts of the day are recorded. Unfortunately, we cannot guarantee that we will be able to record every aspect of the day as filming takes place 'live'. We retain artistic licence.
• We make every effort to arrive at locations on time but we cannot be held responsible for lateness or non-attendance caused by circumstances outside our control such as traffic delays, severe weather conditions, unforeseen illness/incapacity, accident, technical, camera or equipment failure. In such circumstances we will contact you as soon as possible to discuss alternative arrangements. 
• We aim to be as discreet as possible during the day and work alongside the official photographer. We follow the events of the day as they happen and therefore, are not in control of the setting. This may lead to some images being in high shadow/contrast or partial/temporary obstruction of subjects being filmed or issues of low/mumbled/no sound. We may be unable to take footage if the official photographer is not willing to allow filming when they are working.
• Whilst we aim to film as much as possible during the day, we cannot guarantee a minimum amount of footage that will be taken on the day or a minimum length for a couple’s film, this is due to the ‘live-event’ nature of the day and the unique structure of each individual wedding.
• If at any point during the wedding day any member of the Two Towers Media team are abused or threaten we reserve the right to leave. We will consult venue staff and yourselves first.
• All packages are classed as highlights, we cannot guarantee capturing everything on the day. We will do our best to capture key moments throughout the wedding day.
• Unless you have purchased to have the ceremony and speeches in full, we may not record all of those parts of the day. We will do our best to capture the key moments, but if you are thinking about upgrading or having these in full, you will need to let us know before the wedding day.
• Officiates may ask us to only be in certain places that may not offer the best view but we have to go along with their request. We will do our best to get the shots we need from where we are asked to stand.
• Church hymns or any music played during the day are subject to copyright and cannot be used within your video.
• Readings maybe subject to copyright we would need the details of the readings to find out if they are or not.
• The bronze package does not include audio. If that is your package then we do not record audio from the ceremony and speeches. If you think you might want this, you would need to let us know before the wedding day so we can have the correct equipment.
• Silver and Gold packages will include selected parts of the ceremony and speeches including the audio. We may not record the whole these parts at the time. If you think you would want to have the ceremony and speeches in full, you would need to let us know before the wedding day.

Drone Work

• The drones we use are under 249g so can fly in the CAA open category A1. This means we can 50m over uninvolved people but always maintaining line of sight. For persons to be counted as involved must have an in person safety briefing by the pilot before the flight begins. We may fly lower when no other persons are within 50m of the drone to get the establishing shots of your venue. 
• Drone can only fly in certain areas. We use Drone Assist App to tell us these areas that are safe to fly. If your venue is in a no fly zone we will not fly. This includes areas where the air space is controlled by the local airport.
•  If your venue has a no drone policy, then we will not be able to fly unless we have written permission that we are able to fly.
• Flying the drone is weather dependent. We cannot fly in high winds (30mph +) at 50m in the air. We cannot fly when it’s raining or snowing. We use UAV Forecast to help us plan but will not know until the day if it’s safe to fly. 
• Drones have a limited amount of safe flying time. As much as they state they have 21 minutes of flying time, we have to operate in a safe manner, leaving up to 25% of battery life to return safely to where we took off from. In strong winds that are safe to fly in we have to make sure we have more than enough battery to return home. This reduces our flight time to around 15 minutes per battery. 

Editing

• Editing all your videos will take 4-6 weeks to complete (up to 8 weeks during the high season, April to September)
• All music within the edit will be copyright free and licensed through an official site. No copyrighted music from any source (original audio, iTunes, YouTube etc) can used within the video. 
• You must notify us in writing (email or letter) within 7 days of receipt of the final download/USB of any faults or playback issues and we will make every reasonable attempt to resolve them. Should we not hear from you within 14 days we will assume you are happy with the download/USB. 
• Any changes that you request to be made must be notified within 14 days of receiving your videos. Any request after this time may have a longer waiting time specially during busy periods (April to September).
• After 1 re-edit, all other re-edits or any additional changes will be charged at the rate of £30.00 per hour of editing time.
• Two Towers Media retains copyright of all materials recorded by them and it is not our policy to offer the raw footage to couples or third parties.
• Raw footage will be stored for 12 months after the wedding. After that point it will be deleted apart from the finished videos, we will continue to store those.

Promotional material

• Two Towers Media retain copyright of all material recorded by them.
• We reserve the right to display any parts of your video on our website and other media formats. 

Liability

• Two Towers Media will take the utmost care in providing the services offered. If for any reason Two Towers Media fails to deliver the services offered, a refund of the full amount of the chosen wedding package will be made within 7 days of agreement between the parties, with no future recourse against Two Towers Media
• In the unlikely event of complete equipment failure or other circumstances outside our control which means we are unable to film your wedding you will receive a full refund. We will not be liable for any further damages. 

Privacy Policy 

• Personal Information is collected when a service or product is purchased from Two Towers Media. 
• Two Towers Media does not sell your data to third parties. 
• Two Towers Media does not store any card details. 
• Two Towers Media retains all videos recorded and edited as a record of our work and to be able to provide lost copies to clients.
• The General Data Protection Regulations give you certain rights over the information that we hold on you. Please contact us on graham@twotowersmedia.co.uk if you would like to exercise any of those rights.

Any questions please do contact us.